I was called out by a customer of ours last week complaining that our coffee was tasting bitter and strong compared to what we usually supply. Of course all sorts of alarm bells ring. Are we roasting too dark, have we ground the coffee incorrectly?
In some ways I say thankfully it was none of the above! It turned out that the volume of coffee sales was relatively low and a kilo of pre-ground cafetiere coffee was hanging around for a couple of weeks prior to being used. The moment I opened the container I could tell that bad things were afoot.
For those of you who haven't had the pleasure of tasting or smelling stale coffee I can only describe it as the sensation of a coffee having died. Simply the reaction with the air has eliminated all the aromatics; as a result the taste is flat monotone and unpleasant.
The solution in this instance is for us to supply the coffee in smaller packs and smaller quantities. I had brought along a freshly ground pack of coffee of the same blend to compare and contrast. One coffee was alive, the other dead - beware the air!
Monday, August 24, 2009
The indifference of a Global mono-cuture
There's a famous coffee shop found in the souqs of Khan al-Khalili in the Islamic quarter of Cairo called Fishawi's - It's open 24 hours a day and all they appear to sell is tea, coffee and Sheesha (a water pipe used for smoking). The only question the waiter asks after he has identified that you want a coffee is "do you want sugar in it?"
All Cairo seems to pass through their doors - I say doors only in a metaphorical sense as it has no doors; in fact the only way you know where the coffee shop starts and ends is when the chairs run out! Like so many shops in the Souqs they exist in one of the many alley ways populated by hawkers and panhandlers.
The waiters will proudly show you an ancient photograph of the old King Farouk in his dark glasses, who used to frequent the place. What can you say about Fishawi's? It's so .........Egyptian!
It's the distilled essence of Cairo; King's have been deposed, Presidents have come and gone, but Fishawi's like the Pyramids of Giza has always been, please God don't let it disappear.
Then there's the Coptic quarter, the part of Cairo that came before Cairo even existed. When Byzantine Rome became a Christian empire and before the armies of the east brought Islam. Here stand the great Christian Coptic churches, side by side with the Islamic mosques - each respecting the others tradition yet each determined to maintain their own identity.
Finally there are the kilometers of bland anonymous-looking high rise flats, typical in its own way of suburbia that surrounds any of the great cities of the world. Yet even here in this apparent anonymity, people crave recognition. Many of the porches from which hangs so much washing are painted in vivid colours; some in single colours, others using quite complex designs. So everywhere you look over the eons of time humankind has always wanted to leave a mark - a plaintive cry, "remember me!"
All of which makes Cairo airport like so many airports around the globe such a depressing place - a synthesis of global mono-culture. Where Coke, Cappuccino, Pizza, Pasta and French fries dominate the menus. A sanitized, stainless steel and plastic society. One that subjugates individuality. Where now is the confidence in our own cultures; our own traditions; our creative addition to our world?
Is it no wonder therefore that despite being better educated, having more opportunity than any previous generation, so many in our society reject what is on offer and seek to disfigure and disrupt.
In Jersey where I live we don't appear to be able to trust our own people to even deliver such key projects as a design for our waterfront. We like so many cultures today are frightened of being different - taking a chance; in turn our own society becomes indifferent.
Rather than being indifferent to our own cultures we must get back to celebrating them. Celebrating the creativity of each and every individual from whichever culture that goes to make the human race such an extraordinary force.
Long live Fishawi's and those who strive to be different.
All Cairo seems to pass through their doors - I say doors only in a metaphorical sense as it has no doors; in fact the only way you know where the coffee shop starts and ends is when the chairs run out! Like so many shops in the Souqs they exist in one of the many alley ways populated by hawkers and panhandlers.
The waiters will proudly show you an ancient photograph of the old King Farouk in his dark glasses, who used to frequent the place. What can you say about Fishawi's? It's so .........Egyptian!
It's the distilled essence of Cairo; King's have been deposed, Presidents have come and gone, but Fishawi's like the Pyramids of Giza has always been, please God don't let it disappear.
Then there's the Coptic quarter, the part of Cairo that came before Cairo even existed. When Byzantine Rome became a Christian empire and before the armies of the east brought Islam. Here stand the great Christian Coptic churches, side by side with the Islamic mosques - each respecting the others tradition yet each determined to maintain their own identity.
Finally there are the kilometers of bland anonymous-looking high rise flats, typical in its own way of suburbia that surrounds any of the great cities of the world. Yet even here in this apparent anonymity, people crave recognition. Many of the porches from which hangs so much washing are painted in vivid colours; some in single colours, others using quite complex designs. So everywhere you look over the eons of time humankind has always wanted to leave a mark - a plaintive cry, "remember me!"
All of which makes Cairo airport like so many airports around the globe such a depressing place - a synthesis of global mono-culture. Where Coke, Cappuccino, Pizza, Pasta and French fries dominate the menus. A sanitized, stainless steel and plastic society. One that subjugates individuality. Where now is the confidence in our own cultures; our own traditions; our creative addition to our world?
Is it no wonder therefore that despite being better educated, having more opportunity than any previous generation, so many in our society reject what is on offer and seek to disfigure and disrupt.
In Jersey where I live we don't appear to be able to trust our own people to even deliver such key projects as a design for our waterfront. We like so many cultures today are frightened of being different - taking a chance; in turn our own society becomes indifferent.
Rather than being indifferent to our own cultures we must get back to celebrating them. Celebrating the creativity of each and every individual from whichever culture that goes to make the human race such an extraordinary force.
Long live Fishawi's and those who strive to be different.
Friday, August 21, 2009
Decaffeinated coffee pod problems
Whilst coffee pods are great in low volume sites and in particular for fresh ground decaffeinated coffee, they can be challenging to use when trying to make great coffee. Because the coffee is held in by paper a significant barrier is created for the water.
In fact the barrier is so significant that if you haven't got the right insert in your group handle the water will go around the pod rather than through it. We've had a couple of experiences of this lately and the immediate reaction is either the machine isn't functioning properly or the pods are no good. Both of these reactions proved to be incorrect.
Pods need to be held up tight to the group head to ensure that all the water is forced to go through the pod. This is achieved by having the correctly shaped insert in your group handle. The problem in the commercial market is that what works in one machine will not necessarily work in another. On the whole a flattened insert works in most machines, however it will be a case of trial and error. If you're using double pods, the depth of the double insert will be critical and once again there are different depths available.
If you're having to compromise, one little trick I've found helps is to slightly dampen the insert prior to inserting the pod. This causes the paper to stick slightly to the insert and thus makes it more difficult for the pressurised water to push the pod out of the way.
Don't despair pods are a good idea in the right environment and for the right reasons; it's well worth spending some time and effort selecting the correct inserts to deliver great coffee.
In fact the barrier is so significant that if you haven't got the right insert in your group handle the water will go around the pod rather than through it. We've had a couple of experiences of this lately and the immediate reaction is either the machine isn't functioning properly or the pods are no good. Both of these reactions proved to be incorrect.
Pods need to be held up tight to the group head to ensure that all the water is forced to go through the pod. This is achieved by having the correctly shaped insert in your group handle. The problem in the commercial market is that what works in one machine will not necessarily work in another. On the whole a flattened insert works in most machines, however it will be a case of trial and error. If you're using double pods, the depth of the double insert will be critical and once again there are different depths available.
If you're having to compromise, one little trick I've found helps is to slightly dampen the insert prior to inserting the pod. This causes the paper to stick slightly to the insert and thus makes it more difficult for the pressurised water to push the pod out of the way.
Don't despair pods are a good idea in the right environment and for the right reasons; it's well worth spending some time and effort selecting the correct inserts to deliver great coffee.
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