We had a call today from the owner of a Jura bean to cup coffee machine with a problem that we've now seen on a few occassions.
This lady went to replace the waste drawer in the machine, only to find that it wouldn't relocate properly. What appears to be happening is that for some reason the coffee brewing unit seems to get stuck in mid cycle. This results in a part of the mechanism "sticking out" and interferring with the waste box.
As usual with this type of problem no mention is made in the manual as to how to overcome it which really is quite simple.
You ensure that the machine remains switched on, you then remove the waste unit - this includes both the tray and the waste box. Now put the waste box to one side and slide the tray back in. Interestingly it is the one part of the machine that doesn't have a sensor telling you that you've left something out!
When you have replaced the tray, if the mechanism still doesn't return, try making a coffee to force the machine to reset itself.
We have found this proceedure to work 100% of the time, however clearly if the problem remains, it's time to contact your Jura service agent.
Don't forget that once the problem has been resolved to replace the waste box!
Subscribe to:
Post Comments (Atom)
4 comments:
It works! I ran into the same problem after the machine had finished the automated cleaning procedure.
There is no authorized service in my country and this tip saved me a lot of time. Thanks
Good to hear
I hope someone at Jura has seen your response, it should be on every FAQ sheet
In addition to this I have also had another problem where a small amount of water always seems to get under the drip tray and when the drip tray is removed the water goes under the machine. Over time this damages the kitchen work surface and the only way to prevent it is to constantly dry the underside of what is a heavy machine. I have had to resort to placing the machine on a large glass cutting board to protect the worktop.
Pity because it makes great coffee.
Hi francisx
Haven't seen this one before. Have you checked for any cracks in the drip tray which might allow water to escape?
Another suggestion might be to get the machine checked over for worn seals. It could be that if one of these is replaced that this will solve the problem
Post a Comment