Tuesday, September 05, 2006

Order Responsiveness

For those of you who follow my Blogs, my apologies for the lack of postings over the last few days. I've been out of the office on holiday, and all Blogging was banned!

Now I've returned I wanted to start with an apology.

Since the launch of our new website we've seen a marked increase in the number of transactions taking place on a daily basis. I have two areas of concern.

The first is in the speed at which we are turning around your orders. We have been guilty of not dispatching some orders placed with us for a couple of days (because of workload issues) when ideally I would like to see orders dispatched on the same day given that you pay for the goods ahead of us dispatching them. This is being rectified as I write with top priority now being given to all orders to ensure same day dispatch, or if over the weekend next working day dispatch.

The second has been in our delay in advising some customers if we are out of stock of a particular item. Once again we are changing our procedures so that you will be notified if there is any delay in the dispatch of your order on the same day that we are notified of your order.

Should you be concerned with the time it is taking for your order to arrive, please don't hesitate to send an email to admin@coopercoffee.co.uk

2 comments:

pedro velasquez said...

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pedro velasquez said...

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